Returns & Exchange

Return Window & Eligibility

You may request a return within 14 days of the date you receive the product. The item to be returned must be unused, not installed, in its original packaging and complete with all accessories.

Non-Returnable Items

Specially ordered or sourced parts, installed/used products, and electrical parts with damaged packaging may be outside the scope of returns. If you are unsure, we recommend contacting us before ordering.

Faulty or Damaged Items

For items that are faulty, incomplete or damaged in transit due to us, the return and exchange costs are covered by our company. Please notify us of such cases as soon as possible after delivery, together with photographs.

How to Request

To request a return or exchange, contact [email protected] or our WhatsApp line with your order number and product details. We will review your request and send you the steps to follow.

Process & Refund

For approved returns, once the product reaches us and is checked, the amount is refunded in line with your payment method. The refund time may vary depending on shipping and bank processes.

For incorrectly ordered parts (where there is no fault in the product or on our side), the shipping/return cost is borne by the customer.

Exchange

For incompatible or incorrectly selected parts, an exchange can be made provided the eligibility conditions are met. Our team will help you identify the correct part.

Warranty

Products are covered by the manufacturer's warranty where applicable. Warranty terms may vary by product; for details, please contact us before ordering.